Not Just 365 discusses topics about Dynamics 365 and the Power Platform.
Come along and join us for breakfast at the Microsoft Melbourne offices this Thursday 26th September 2019.
The folks from Sprinklr will be talking about their user experience platform. Nilhan will be giving some tips about embedding canvas apps in model driven apps. And finally I’ll be tackling the licensing changes across D365 and the Power Platform that are coming next week on October 1.
As part of doing a client presentation, it always makes a difference if you can add a little effort to personalise the experience for your customers.
Using themes within Dynamics 365 Customer Engagement or PowerApps model-driven app, you can add a custom logo to the top left corner and use the customer’s colors for the top banner, etc. The out of the box experience allows you to edit these things but you have to do a bit of manual work such as resizing the image to exact dimensions and setting each of the colors appropriately.
The other painful aspect is that this has to be done manually for each environment as themes are not part of a normal solution and cannot be exported any other way.
To deal with the above, I’ve created a plugin for the versatile XrmToolbox. Some of the functionality it provides is:
On top of these, there is a little Easter egg within the plugin which you can find out about in the video below.
Here is a demonstration video that shows you the features of the plugin and how they are used.
Please feel free to comment below if you have any feedback or suggestions for improvements in the plugin.
In this video, we look at how to use a PowerApp and a Flow to enhance the user experience of accessing related files from SharePoint within the Dynamics 365 Customer Engagement (CRM) screens.
As mentioned during the video, the URI for the Flow action ‘SharePoint – Send an HTTP request to SharePoint’ is
_api/web/GetFolderByServerRelativeUrl(‘incident/body(‘List_records’)?[‘value’][0]?[‘relativeurl’]‘)/Files
The text above in Bold/Italics is entered using Expression
Below are some references used in building this solution:
https://powerapps.microsoft.com/en-us/blog/return-an-array-from-flow-to-powerapps-response-method/
https://preview.flow.microsoft.com/en-us/blog/return-data-to-powerapps/
https://docs.microsoft.com/en-us/powerapps/maker/model-driven-apps/pass-current-embedded-canvas-app
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In this video, we look at how to connect the Dynamics 365 Virtual Agent to a Common Data Service (CDS) database to use our business data to enhance the automated AI chat experience.
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Let’s have a look at an overview of the new Virtual Agent feature of Dynamics 365 which gives automated AI driven self-service chat capability to your website.
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For an early breakfast session, I’ll be presenting the new Dynamics 365 Virtual Agent and how to connect it to CDS to use your business data to enhance your automated AI-driven chat bot sessions.
Come along for some breakfast and great information.
I’ll be presenting at tonight’s Dynamics 365 / Power Platform user group meeting on how to use a vegetable to automate your UI testing in D365 CE.
Come and join me to to find out which vegetable.
EDIT: Discussions later uncovered the fact that the “vegetable” is really a “fruit”. Go figure.
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